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  • I wish I can give 0 or negative stars. I emailed to inquire about the process for closing my account, but did not request the account to be closed. However, after I asked, someone decided to deactivate my account immediately. I called and asked what happened and apparently I can't call in but I can only email billing to get it sorted out. The person on the phone reviewed the past correspondences I had with the company and confirmed that they misunderstood my message and that I never asked to close my account. However, they cannot help me cuz billing inquires need to be by email. So I emailed billing and then it took them a week to get back to me and said that it will take another week to reactivate. That was too long of a wait so I decided not to reactivate and asked that I get a refund for the money that I was charged earlier (they precharge for one full year). They never emailed me back so I called in again after a week. They told me because my original email was about reactivation and my follow up email was about refund, I needed to start an entirely new ticket. Apparently you can only ask one question at a time or else they get confused! I emailed billing with a new subject heading and asked for a refund. They emailed me back saying I need to call a number to get help to get the refund. I called the number they gave me and they tell me they can't help me because I need to email billing. Sigh...so here we go again... So I emailed billing again to get a refund and it took them a couple more days to get back to me. Finally, they said I will be getting my refund. When I checked my bank statement, the refund was for only half of the amount that I was supposed to get back. I had to email them again to ask for the remainder. I finally got everything back I was supposed to after another week. So frustrating....
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