Parking - Easier now that the Fazzolis closed down
Customer Service - There is no customer service. They let you sit there starring confused at what to do till they call your number
Cookies - Dry, sometimes over mixed and buttery
Cakes - I ordered the Strawberry shortcake and I was very disappointed. The cream tastes bland and the cake itself is dry
Biggest peeve I had about this place though is the Cream puff they sell here. It is too hard, dry bread and the custard tastes like snack pack pudding.
This place does not live up to its reputation.