I came in because of a puncture wound to my dogs paw just below the carpal pad. We had been out and about in the desert all day and I noticed blood on her leg on the way home. About 5 hours later it started swelling to twice the size of the leg normally, she was limping and the area was warm to touch.
Took us fast to a room. Offered us snacks and drinks. The staff were welcoming when we arrived and very friendly but we didn't really get any of things we came for....
Our Vizsla was in the room being sedated for over an hour with no update. I did go up and ask a staff member at the front desk how our dog was doing and if they knew what was wrong.
She told me the doctor was all done, and our dog was fine and would be out any minute.
30 more minutes and we heard our dog whimpering - a vet tech strolled by and I asked if I could see the dog. She told me they were just getting started. I told her it was concerning that the staff had the animals mixed up already and the tech shrugged and walked away. I was upset and just overly worried about my dog, but I think that's understandable at an emergency vet.
Another hour passed and the vet came back. She said she had to give the dog double sedation to calm her down and clip and clean the wound. The doctor said that there was no foreign body that appeared to be causing the swollen elbow area. She recommended a broad spectrum antibiotic, amoxicillin, for the infection.
I asked her how she knew it was an infection and she said that it was one because of the swelling. I asked her what types of bacteria the specific antibiotic would target and if it was even definitively an infection. At this point the doctor seemed put off and annoyed by the questions.
After spending 3 hours, $100 for just walking through the door ($250 more for the procedure that told us nothing) I would have liked to know my options. My primary concern was that my dog had been bitten that day by an animal or stung by a scorpion or other critter.
Instead the doctor made a 'best guess'. I asked for the wound to be swabbed so the bacteria could be cultured or identified in any way. It is unhealthy to give antibiotics without knowing that a bacterial infection is present and antibiotics are needed. This is well established. The doctor could be annoyed all she wants about me WebMD'ing it, not being a graduate of vet school, so on and so forth but the fact that she would not treat my dog in the animals best interest is irresponsible.
Superbugs and MRSA are directly linked to irresponsible prescribing of antibiotics. Did this doc care? Nope. She just wanted to band aid our stress and push us out the door.
When I have taken a dog to AAWL (a non profit rescue and medical clinic) for less that $30 and quickly they swabbed the site of suspected infection and looked under a microscope to determine the presence of bacteria prior to prescribing an antibiotic. I'm not sure why an emergency vet clinic that is licensed as a hospital can do a simple differential test to determine the presence of bacteria? And why I was blown off when I requested it? Maybe it was an ego thing but it was super rude and wrong.
Today we went to drop off the prescriptions. The tramadol RX was missing a DEA number and then amoxicillin was for a dosage that can only be made at a compounding pharmacy. We were expecting issues with the scripts because the tech that brought them seemed annoyed that we wouldn't fill them there. But they charge $19 for amoxicillin..... and way more for everything else. So we requested paper scripts. The tech that helped us today Krista was the only helpful staff in the office but it was a little late to remedy the stress and cost of the visit yesterday. The money is not the issue. It's that we were charged a lot for nothing. Not even the medications were written correctly. Tonight I have to drive back to the east valley to pick up a script because the staff member that is on duty tonight isn't comfortable sending a controlled substance to be filled at CVS.... A national pharmacy...
Sooooooo disappointed in this place...