If I could give them 0 stars I would. I live in a second story apartment building and have had many packages delivered by On Trac, EVERY single time, they have THROWN my packages up onto my balcony (the only way to get to my balcony unless you're inside my apartment). I have contacted the company at least 3 times on the phone and at least 2 times in writing, and each time I'm told the "manager" of the driver will talk to them. Well apparently the driver truly only cares about a pay check. I come from the generation you EARN your money,well not this company, they just get paid to drive around and THROW people's things around that THE CUSTOMERS pay good money for!!! WORST delivery company EVER!!!!!!
I will definitely be seeking other methods of shipping.