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| - If you enjoy being cheated, just show up here and trust what the employees tell you. It's that simple, sales people and customer service will say anything to get your money and get out of the conservation. Ok, now that you heard my complaining, read on if you're actually interested to know the case.
I decided to get a Moto Z Droid, mainly because Verizon was offering them at half price. I actually didn't want to be on a payment plan for the hardware as I needed to be able to change my service in the future. Thus, I wanted to pay off the device, I was told this isn't a problem; I would just need to call in a couple months and pay it 100% off to close the transaction.
I then needed to change carriers, so I went ahead and called again to confirm how this payment payoff would work. I was assured that I would be charged the remaining ~$247 against the initial price of $312. This matched my expectation since, of course, one still must pay out their phone and this represents the full remaining balance.
Last step, cancel my service...to my shock, I'm charged double. So, after multiple confirmations from different company reps, I'm scammed out of $247. I'm open to suggestions on how to combat fraud in this way, let me know if you have any ideas.
One last note, I really am convinced that no person I spoke to actually knew how the billing would work. It's not the employee's fault when then tell the story the company scripts, but then Verizon doesn't follow through. Telling me this isn't a contract on my line when the contract on the phone turns out to be line dependant, is just plain fraud. Especially when asked and answered so directly.
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