This was a pretty great grooming experience. I've been trying several different places and have yet to find "the one". This place might just be it.
The staff were incredibly nice and friendly. They took the time to truly listen to what I wanted. And they emphasized that anything I wasn't happy with, they wanted to know about it and would note it for next time. They also emphasized that they have several different groomers - each with their own style - and I was welcome to request a different groomer next time if I so wanted (or request the same groomer).
Scheduling an appointment was really easy and it was probably the quickest grooming experience I've had.
And I just loved the tie they put on my little guy - much better than just a regular bandana.
So overall, I'm pretty pleased. I'll definitely be coming back here again.