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  • I really really wanted to like this place. It is one of the few take out joints in the neighborhood and the prices are reasonable. The food - average. The service - atrocious. I have eaten there three times and give the cafĂ© three strikes (I won't be going back) Strike One - - Walked in and a customer was having an argument with a young lady behind the counter. The issue was that the customer had ordered 18 sandwiches for a business lunch and when they arrived there were only 16. I heard the counter girl say: "There were 18 sandwiches when the tray left here" and the customer (who was trying to get the full order for a lunch meeting that had already started) said "I'm not lying. If I had wanted 20 sandwiches I would have ordered 20...but I wanted 18 and got 16". The order was reluctantly filled and the customer looked like she had been interrogated by the Maricopa County Sheriff Dept. Strike Two -- One of the items on the menu is a tuna salad which includes swiss AND cheddar cheese. I called in an order the first time and asked if that could be made with ONLY cheddar. The girl said yes and made the salad. When I called back three days later I ordered the same salad, also only cheddar cheese and was told that the cheese comes pre-packaged (hmmm) and the cheddar couldn't be separated from the swiss. I mentioned that I had it that way a few days before and she said "I have to slice it that way"...and I said "can you?" and the response was "I don't want to". So much for the customer always being right, eh? She reluctantly agreed to do it, but when I picked up the salad got a little bit of attitude and thought to myself "I drove past another deli (The Lunch Lounge) to get here and I don't need to put up with ANY attitude when I have choice in salads and lunchmeat! Strike Three - Ok, maybe I'm a little harsh on this but I hate it when someone can't make change. As I was paying the last time I was in there the bill totalled something like $11.97. I gave the young woman at the cash register $20.02. My change back was $7.04. Of course she had to open the cash register to make the proper change - and she seemed perturbed at me for giving her the extra two cents...like it was my fault that she couldn't make change. I don't know if there is a manager who is ever at this location (I didn't see anyone who appeared to be a "boss" when I was there)...but barring that just a nice lesson in customer service would go a long way. I don't think I will be back...
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