This is "Jamie's" Italian so it may not be everyone else's idea of "Italian". There are many reviews that would be similar to what I would write. Yes, the expectations are high and the food quality doesn't quite deliver. The service is just OK and if you get stuck at a table at the Antipasti bar you'll have a 20 pound prosciutto about 10 inches from your head.
If you want a good experience at Jamie's Italian, this would be my advice:
1. Call ahead and make a reservation at a table near the open kitchen
2. If you are a single and want to sit at the bar, sit at the front of the bar
3. If you have to sit in the "lounge" area ask for a bench seat.
4. Order the smaller portion of pasta
5. Forget the Fresh Crab Bruschetta
6. If you don't like "spicy" foods read the description closely....a lot of dishes have "chillis".
Our experience........
1. Hostess was nice but only seating available was at the bar or a "yeah there's a table for two left that no one esle wants to sit at".
2. The chairs at the bar are great if you're solo but hard to manoeuvre if you're with someone.
3. The Arancini are just ok. They spilt a couple of them in half which turns them cold in about 10 seconds. The Fresh Crab bruschetta is underwhelming but spicy
4. It took a waiter 15 minutes to approach us after we sat down
5. The Rigatoni were al "molar" dente.....I think they would have been softer before cooking
The ambiance is nice if you're in the main part of the restaurant and there are some private rooms upstairs. It's a bit loud but has a nice vibe. It tries to be a "modern" restaurant with a bit of everything (I think too much) like "nibbles", a "diner feel menu", Italian salumi slicers, trays of peppers, a deli, a pizzeria and a number of other things. Overall just OK, but for the love of bar seats, please take down those prosciuttos!