Could have been my particular stylist, but I hated my hair. (Can't remember her name because we had ZERO conversation). I told her what I wanted and she said, "Oh since you have naturally straight and thin hair.." I interupted UM LADY I just told you I have thick ringlets!! Are you even listening?! I tried to direct the stylist on how it could be improved, but it was useless. Not worth $40. They do a much better job at the Blow Dry Bar down the street.