I recently visited this Walmart location for the first time a couple of weeks ago and I will never be back ...actually I will never go to another Walmart again after what I witnessed. I was doing some shopping on a Saturday around 12pm-1pm. The store was fairly busy. I walked by the beauty department and over heard someone yelling at another person. I followed the voice and found where this voice was coming from. The beauty manager was YELLING and very inappropriately putting down a demo rep. I hid in an area where I could watch without being seen by the manager (I later found out this managers name was Claudia). She was yelling at the rep for having her vendor sticker on incorrectly. This manager told the rep lady where to put the vendor sticker, then changed her mind and made her change the spot again and again. Claudia even said something to the effect of "I know you think you're too good for this badge but that's just too bad!" Really?!?! who says this?!?! There was NO indication that this rep thought she was "too good" for a sticker. This rep followed everything that the manager said and without argument. This manager walked away and the rep began helping customers...even me. She had a smile on her face even though it looked like she was gonna cry. She showed me her coupons and explained the sale then gave me one. I then just started looking at other beauty products in the area and that was it. There was NO WAY the rep was harassing me. I then heard Claudia's piercing voice call the rep over and tell her that she was harassing customers. WHAT?!?! No Claudia, you are the one who is harassing people. I got close again and heard Claudia tell the rep that she now needed to stand in a different spot and get a table to stand behind. The rep explained that she was not instructed by her company to bring a table therefore she did not have one. She then let out a huge annoying sigh and brought over another associate. She then took off and he got right in her personal space in her face and said "She is the boss. I don't care what the request is! You are NOBODY and I couldn't care less about your "little coupons" because your company will just replace you with someone who listens!" Ummmm....what? He then walked away. I then walked up to her and said I was so sorry about what just happened. Was there someone I could call to help her? She said that she was fine and wished me a good day. I ran into another associate and asked for the beauty managers name. I then said "it seems that shes a rough manager, I feel bad for you guys. Shes treating the rep like shit." The guy said "Yes, she hates having reps here and will find any way to possibly get them kicked out. Its because they make way more money then she does." Well Claudia, if you want to make more money then go find another job that will pay more and that you enjoy instead of ripping people apart and being incredibly disrespectful.
I later called the store and CLAUDIA answered. I acted like I didn't know who she was and told her what happened. I figure hearing that a customer SAW this treatment would shift her a little. NOPE. Claudia basically called me a liar. She asked where in the store I was multiple times and said she was going to pull tapes and review them (which I know they wont). I told her a person like the manager should not have a management position because they obviously cannot handle ANYTHING. She said "well there was other issues with the vendor that you don't know about" I said that I didn't care but a person should never speak to another person that way and a WALMART MANAGER should NEVER EVER THINK of speaking to another human that way...ever. It is just unacceptable." She didn't say much and told me should would take care of it and rudely hung up on me.
Since I got no where with the store, I called corporate. They thought it would be a good idea to have a manager from that store call me back...well I don't agree. I already tried to speak with the store manager and obviously got no where. I am now waiting for someone from the regional office to call me. This is an issue that is unacceptable. I can not believe Walmart has such a horrible, heartless person working as management. I really hope that Walmart takes this issue seriously and makes adjustments with their staff.