The burgers here are REALLY GOOD, probably the best I've had in Cleveland. The price point is not bad either ($9 for a burger and $5 for hot dogs. The same burger in LA would cost me $15.)
But what REALLY bugs me about this place is 1) the service and 2) Symon's "rules" at the table. We went when there were plenty of empty seats, but they wouldn't seat us until the whole party was there. They do NOT take reservations and sometimes waits are as long as 50 minutes. And would it really kill them to substitute a cheese on my burger? Symon's rules are all about "not whining" and "relaxing," but how about some customer service here? This Iron chef is getting a bit big in the head, if you ask me...