| rev:text
| - I initially posted a review of this company and deleted it bc it was not a positive review, but since the repairs hadn't been completed yet, I thought it was fair to at least wait until the repairs were done.
This was initiated on July 20th through my home warranty company, who sub-contracted out the work to Beyer. It is August 10th today. I've had Beyer come out to my house 3 separate times now. 1st was to diagnose the issue, which is perfectly understandable. I realize that they need time to get the parts so it was going to be at least a two-visit repair. Unfortunately, when they got the part to fix my ice maker and came back to repair it, after finishing that up, they realized that they need additional parts for the sensor. Aggravating, especially since the tech should've caught that on the first visit, but whatever, s#@* happens sometimes, and the tech (Jesus, I believe was his name) was super nice and professional the whole time, the one bright spot in this exercise in frustration.
Visit #3- they come and install the parts to fix the sensors. But 5 days later and not a single ice cube. So I called a few days after visit #3 was supposed to have fixed the issue bc the ice was still not coming out. So they schedule visit #4 for me for tomorrow, Friday August 11. They scheduled that visit for me on the Monday prior (Aug 7th). Now, I get a call today (Aug 10th), the DAY BEFORE visit #4 was supposed to happen, and the brain-dead secretary/receptionist/customer service phone rep calls me and says that they now realize that they installed a defective part for my fridge, and they'll have to order new parts and it would be delayed YET AGAIN.
Beyer, listen up- I AM FED THE F UP WITH YOUR SHODDY SERVICE. I am DONE dealing with you, and your idiot phone rep who keep making me take time off work for something that should've been a SIMPLE repair. I am calling my home warranty company and telling them that I REFUSE to EVER work with you again, and to have a new, COMPETENT company dispatched to fix this simple problem. That girl that answers their phone reminds me of the brain dead airport gate attendant near the end of the movie Tommy Boy- "Hi, I'm Earth, have we met?!" I've tried to exercise patience, but shoddy companies like this mistake my patience and understanding to mean that they can do (or not do) whatever the hell they want when it comes to my repair. This is utterly UNACCEPTABLE, and if anyone at Beyer wants to call and talk to me about the breakdown in service, give me a call. I don't want a standard, cliched response of, "I'm sorry your experience was unpleasant. At Beyer we strive to provide the best service to all of our customers...blah blah blah" If anyone at Beyer wants to have a REAL conversation about why your company SUCKS A$$, hit me up. If not, don't bother bc if you contact me with just the standard boilerplate responses to terrible service, that conversation with me will turn instantly unpleasant for you.
For anyone looking for appliance repairs- STAY AWAY FROM THIS COMPANY!!!
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