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  • They're super nice until you return something. I've bought a bunch of lush products, and for the first time, I had a return. I had my receipts and original packaging, but the lady who took my return made it as difficult as possible. She was making statements like, "You used these and now you're returning them?" and "It's so weird that you just bought these and you used so much of it." (The bottle was over half full.) It wasn't what she was saying that bothered me, it was how she was saying it and how loud she was saying it. She was implying that I was a dishonest customer using products and returning them, and she made sure everyone in the store knew it as well. I was appalled. This was my FIRST return. I called customer service to file a complaint, and they apologized on behalf of the store. They said they would contact the store and that the store manager would reach out to me. I never got a phone call back from the store, so five business days after the incident, I thought I'd give them a ring and speak with the manager. The manager hemmed and hawed throughout the conversation and said customer service never informed her of what happened and this was the first time she'd ever even heard of the situation. So I described the incident to her, and the manager never even asked who helped me or what the person looked like. Long story short, it was the manager that had taken my return in the first place. Geez, not only was she incredibly rude when I returned something, but now she's lying on the phone saying she had no idea who I was or how I was treated? I wouldn't shop here ever again, and I wouldn't recommend it to anybody either.
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