I received a coupon recently for Frontier Cleaners, so I decided to give them a try since my cleaners shut down.
When I picked up my cleaning, I saw what I thought were some black spots on one of my sweaters. . . It turned out to be several small holes!!! I have worn the sweater once!!
I took it back in and showed one of the attendants and he said he would let the manager know & that the manager would get back to me in a couple of days. Well, it's been a couple of weeks and still no call. I even called back a second time to see if my incident had been reported to the manager.
Regardless of the outcome of this incident we won't be back. They can't repair or replace my sweater, but good handling the situation with great customer service would have made all the difference to me.