I don't write reviews, but this is an exception due to my level of frustration. This morning I had an appointment so ordered on-line (using their app) a full half hour ahead of the time I would pick up. I get there, I'm the only customer, and of course, he didn't see the order come in. Typical of this location. He says he'll make it right away. Okay. Then in walk 4 people and instead of making my smoothie, he proceeds to take their order. I walked out...had to. The whole exercise was to ensure my being on time for my appointment. I don't know why I keep giving them my business. Stops today. AND, I'm going to tell all my friends and neighbors. Sadly, they're probably going to say "Yeah, I know, that's the worst location in the city."