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| - I used this company to build my patio and they did a great job. I hired them this year to do snow plowing at my home, the driveway and the walkways. The first snow fall, several weeks, they never came back in the afternoon and I had to shovel it all on my own. Big snowfall yesterday, they came once yesterday and did the driveway, its now 3:30 pm on Tuesday and they have not shown up to do either the driveway or the walkway, I have called there multiple times and John just blames it on his driver, Richard. I paid the a ton of money, in advance for the entire season, what a mistake!!
02/02/16--Chapter 2: After receiving multiple apologies for their poor service, we had another snowfall today and as of 5pm, Maple Leaf is no where to be found. This company is great at making excuses, but that's where their excellence ends. Below is an email sent me earlier today;
"This is to inform you that we are out right now removing snow from driveways, sidewalks and doing our best to get them cleaned up. As we aren't sure the real details of this storm as it has changed in range a few times. We will keep going until everything is cleared up. Please do not respond to this email as no one will reply. If you have concerns or questions please contact 608-845-2203."
Thank you,
Jenni Schmidt
Landscaping Administrative Assistant
They have known that this storm for days, yet if you read the email they claim they were waiting for "details" before they could come out. Home at 445, called them, and the girl I spoke with could not have ruder, she acted like I had some nerve being upset when they have only been out plowing since noon. Great customer service, if she worked for me, she would be fired.
Maple Leaf, awful job, awful service, don't use them!
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