So I got this ice matcha latte this Tuesday like 8:30. I was in a rush so I gaudy grabbed it and ran straight to subway. I realized my drink was full of undissolved matcha powder until my first sip in the subway. I got so disappointed so I took some picture just wanted to let the staff know. I couldn't even finish half of the drink. End up I went back today Friday for a croissant and telling this old man about this drink. Show him the pictures. He looked at me like an idiot and be like sorry we couldn't give a replacement with a picture and turned his back to me. 1. I never asked for a replacement and 2. How he spoke to me was very rude. Then I told him I only would like u guys to know. He said " oh well" then turned his back again.
This is the worst Starbucks experience I ever had. Why would I spent $5 on drinking matcha powder in milk?