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| - Decided to try this place based on the review. Pretty disappointing. Nothing special - feel like all these reviews are friends or customers who haven't had a real gyro.
First order: 2x chicken souvlaki pita, beef pita, gyro pita. Received: 3x souvlaki, 1 gyro pita, NO beef. Also mixed up all the labels so friend who wanted the Gyro never even got to enjoy it. Other than messing up the entire order, taste was normal nothing special.
Decided to try one more time because the reviews just didn't make sense... so instead did a plate order. Second order: 1 chicken gyro plate, 1 beef plate. Taste was disgusting, worse than the pita, and dripping in oil. The gyro plate was not in "slices" as they said they typically serve their gyro when the order was made - it was crumbles of fatty and oily meat, with lack luster seasoning.
I did let the manager know after my second order how I felt and he was genuinely caring and said he would take care of it next time for me; due to the issues of both orders. Good right? Nope. Received a call right after from the owner with a long winded forceful presentation regarding my second order, about what I got was how they serve gyro's and how everyone serves gyro's - mind you, i know what a gyro is - he doesn't own the definition of gyro - he just serves bad versions of it. After his forceful explanation, he insists he will still give me a free item because "the customer is always right" (except when apparently they are wrong and need a phone call to tell them they are wrong... but they are also still right? I guess?).
Customer service isn't just about giving free stuff away because you cant put together simple orders or mask your mediocre food. And when you say a customer is right, understand the meaning of it... it doesn't mean giving away free stuff - it means understanding what the customer is saying instead of pushing your bad food on them.
If the food was decent enough, I could let all this slide... but it's all just an overpriced gyro spot.
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