I wish I could give zero stars to this company. They have serviced our AC before and had a good experience, however the rude way in which I was just treated over the phone was completely unacceptable. The hardly gentle man complained to me that I was "jamming up their phone lines" and did not even give me a chance to explain my frantic call. I called three times in a row. Cry me a river. I'm sorry you guys are so busy that you can't treat your customers with respect. That doesn't make any sense. Obviously the man I spoke to was not having a good day and I hope he regrets losing our business. I also hope he never treats someone who just had a simple request like that again.