In Las Vegas visiting a friend and we decided to try Bachi Burger. When we first walked in the restaurant was far from full and we were greeted immediately and asked to wait for seating. At first it seemed there was only one server for the whole restaurant and she looked overwhelmed. After a couple minutes we were seated and another server arrived and took our drink/appetizer order. It took about 15 minutes to get our drinks. Our server was making drinks at the bar as well as taking orders over the phone for takeout, it was clear they were understaffed for a Saturday night. That being said the servers were kind and highly attentive while at the table. At this point in the experience you're probably wondering why they received 4/5.
The food was absolutely amazing, so good that even a decent speed of service would have received 5/5. The Salt and Pepper French Fries were outstanding. Layers of jalapeƱos and cilantro were complemented by a spicy but flavorful Garlic Chili Aioli. The choice of burger was the Spicy Miso Burger, honestly the best burger I've ever had. The meat was ordered medium and cooked to perfection, stuffed with flavorful onions and a hand full of shredded lettuce that provided freshness and crunch. The combination of sauces were creamy and spicy with the perfect hint of miso in the backgrounds. As if that wasn't enough there was also a fried egg, not one flavor overpowering the burger. I finished the meal off with the Chocolate Hazelnut Malt, a must after any burger.
Being someone who holds costumer service in high regard giving this 4 stars was difficult, but the food was just that good. All in all I will revisit Bachi Burger next time I'm in Vegas and hopefully the service has improved. Don't let that deter you from giving it a try, the food is that good.