| rev:text
| - I have been patient with Dental Specialty Associates for about two years now and am on my fourth orthodontist, though not by choice. It seems to be a bit of a revolving door, which I can only infer is why my treatment is still ongoing despite their intial date. It's really disappointing that they cannot retain people though I understand it may not always be under their control.
General operations seem to be a continuing issue. During my first year, their billing was incorrect and I constantly had to go through my charges with a fine tooth comb and have them correct the billing statement. In this matter, they were always friendly but it was frankly unacceptable that I had to constantly correct them.
Another billing issue emerged when a collection agency sent me a very discouraging letter saying that I was overdue on my payments, which was incorrect. I have been on auto-pay my entire time with Dental Specialty Associates and when I contacted them they informed me that an error with their system had resulted in a multitude of patients receiving collections letters incorrectly. However, DSA did not bother to inform me of their error until I brought it to their attention.
Another aspect that is bothersome is that though they kindly provide reminder calls of upcoming appointments, they "REQUIRE" that you call them back to confirm you attendance for the appointment. I realize this is small but honestly, I find it quite annoying to confirm an appointment I already agreed to attend by setting it up.
I have also had Dental Specialty Associates cancel appointments on me because their Orthodontists decided to change their hours or attend a seminar and generally these cancellations have occurred last minute and add on an extra two to three weeks between appointments and/or they have asked that I go to a different office that is very much out of my way. It is incredibly rude and unprofessional.
DSA is admittedly good at getting patients out of the waiting room, however, there have been quite long waits with me sitting alone in the dentist's chair with people coming and going through the room and me just waiting for my appointment to occur. It would be nice if the appointment occured at the time scheduled without me having to wait in the chair for so long. This wait has been as long as forty minutes and was quite a waste of my time especially since on that particular occasion I was only with the orthodontist for five minutes before the assistant took over. I do not understand why she couldn't have spared five minutes when I arrived rather than making me wait so long.
Despite the nice people, who work there, I can only conclude that their customer service and operations are quite lacking and I would rather go to a different service provider who has their act together. Unfortunately, my money has already been spent and I can only hope that my treatment will be done within the coming months so I can finally rid myself of this hassle.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)