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| - I upgraded my iPhone at this store yesterday. It was the best--easiest, fastest, and most pleasant--cell phone transaction I've ever experienced. The store manager was Eduardo and the sales representative who took care of me was Noe. When I walked into the store Eduardo took a quick break from the customer he was helping, greeted me very pleasantly and got my name, told me that there were two people ahead of me and that he thought the wait would be 10 to 15 minutes. About 5 minutes later he finished with his customer and told me that I would now be first in line. In another 5 minutes he brought Noe over and introduced us. In another 15 minutes my transaction was finished: I had exactly the phone I had come into the store to purchase, a new Mophie charger for that phone, activation, promotional credits, trade-in value for my phone that was $25 more than Gazelle was offering online, and a recycling credit on my account. Then Noe walked with me to the exit, held the door as I left, and cheerfully wished me a good day. A truly outstanding shopping experience, and I don't like to shop. Thank you, Verizon, for having your store run by such terrific people.
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