I originally wrote a review purely about a product (terrible overpriced dumplings with hair in them) I purchased from this market a few weeks ago, not their gelato. The owner complained that it wasn't about her product and deleted my review.
This review is purely based on the customer service of the Death in Venice Gelato. If you are a company that wants to house other businesses within your four walls, with shared kitchen and serving space, you should also take have to take some accountability for everything operating under your space and license. You can't benefit from sharing space with others when it's beneficial, and then shy away from the responsibility of serving bad products when the feedback is negative. That is not how a small business should be run.