I made a stop here to bring some food home to my house on the west side, since I was on that side of town and after having experienced the Mentor-on-the-Lake location many times growing up. I pre-ordered online with a request that the order be ready 2 hours later. When I arrived at the restaurant, the order was "lost" which took 5 minutes to find the paper, that got tossed on the bottom of some pile. Additionally, because of this, it took another 30 min for my order to be ready, since they had customers waiting already. I was not upset about waiting my turn, however I pre-ordered to avoid this delay.
Once my order came in, I double checked the wings and noticed that I was given the wrong 2 sides (beans instead of fries). The cashier refused to correct this for me, and said I could purchase the fries if I really want them.
I will not be going to this Wingstop location again.