My young daughter and I were a walk in. They were packed but said they could accommodate us in 40 minutes if we chose to wait. We did and grabbed and ice cream at the store next door. They called us in only after 30 minutes. There is a private room in the back with 2 chairs and they put us in there so we could be next to each other rather than separate in the main room. The salon seemed clean. The work done was very nice and though they were busy, I felt they gave us the right amount of time and attention rather than just hurry us through. The 4 stars is because of the price. I was surprised that 2 pedi and one mani without polish was just under $100 with the tip. To be fair, my daughter wanted a little flower design on her big toes which tacked on $10. Still, I will go back for myself.