This was my fallback place when Rebel's Pizza closed down for a little while, but there were quite a few issues. As soon as Rebel's reopened, I went back and will never come back to this place.
Things that Big Mama's has failed massively on include:
1) Making me wait 20 minutes before taking my order because the owner wanted to fuck around with a soda display. I was the only person in the restaurant. I could understand a wait because my food was cooking etc, but to make me wait simply because you want to load soda on a shelf that's not even meant for that? Seriously?
2) Same visit: A customer comes in and attempts to order a special that's advertised outside. The owner says "Sorry. It's not a special anymore." Customer says "But, it's advertised outside right now." Owner says "Too bad. I say it's not a special anymore."
3) Sent my roommate in to pick up an order, and they would not let him have a copy of the receipt. I had to watch my bank statement for quite a while to ensure they didn't charge more.
4) Brought in a Restaurant.com coupon. Suddenly the prices for my food increased. How am I paying more for food when I DON'T have a coupon than when I do? Just because I'm using a coupon doesn't mean my $8.99 pizza suddenly becomes $16. Had Rebel's been open I'd have left right there.
5) Jacked their price from $8.99 for a large 2 item to $10.99. Oh, and those are only "walk-in prices". If you try ordering that online or delivery, expect to pay $20ish.
For those of you considering getting the Groupon for this place? Don't. Seriously, it's not worth it. Go to Whazz Up Pizza or Enzo's and spend less money for better food. You'll thank me later.