Spent the last 3 hours watching a tracker for bus 4411 from Pittsburgh to Detroit - took my time & effort to make it to the station on time & then 15 minutes before 1pm departure a message came across the loudspeaker that the bus was now 2 hours behind schedule.....
For the last 3 hours no trackers or websites stated an issue - I then called the customer service line and had to call twice since the first number 1 (800) 231-2222 - does not get you a real person, you are directed to another number that you must be able to remember or jot down as there is no automatic redirection.
Upon calling I told the first agent this would be a complaint call - I was transferred to another agent who after hearing my complaint said there was nothing she could do and my complaint would have to be typed and emailed. I told her that was rather "passing the buck" on customer service - she then told me to speak with an agent at the bus station (when they were the ones who said to call the 1-800 # in the first place...) & then she hung up on me when I said that would not work.
Great job Greyhound - hope your customer representatives are getting paid well for their subpar service skills!