I can't thank Mary Pro enough for providing great people service. She was sincere on the phone and throughout the whole transaction. My wife and I decided to trade in our Japanese gas saver for a German tank, because we thought it would be safer for our newborn. I also explained to her that my wife is still recovering in the hospital and it would be really hard for her to come to the dealership. She offered to deliver the paperwork and vehicle to our home, because she said she knows how it is to be a new mom. She had it detailed and sent it through their used certification process before personally showing up at our home, which was probably after her shift. We really felt appreciated as a customer, even if we couldn't afford a brand new Audi.
Shout out to Jaime, the manager, for making me feel welcomed at the dealership and giving his sincere congratulations. I think managers only come out of their office to help close a deal, but he came out just to shake my hand for being a new father.
Overall, this had to be easiest car buying experience and I am positive that we will be returning to dealership first for our future needs.