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  • If I could give a lower rating, I would give zero stars. I have been a long time loyal customer of ABC (over 15 years!). In the past I had always been happy with their work until Feb 2014. I called them to replace my 15 year old water heater which had finally died. While they came out the same day and did replace it, they trained a new person on my installation and I have had nothing but issues since that time. I paid over $800 for the installation, not receiving any discount in labor for having someone train on my installation. The crux of the issue with the new water heater is that the pilot light constantly goes out (3-5 times a week!!!) and also does not ignite immediately when I go to relight it. They have come back several times since the water heater was installed to try to fix this issue. The last time they came out they had the audacity to charge me a service fee of $90 plus charge me for parts and labor to replace the entire pilot light assembly even though it has never worked properly since installation. I was told that if I had bought the extended warranty then some of these fees would be waived. Since the water heater has never worked properly for any period of time, I think they should stand behind their products and services to make it right. After the last $375 bill to replace the entire pilot assembly, they said if I continue to have problems that maybe the wind was blowing out the pilot light... seriously??!! The last water heater never had the pilot light go out from "the wind" in all the years I had it. As a matter of fact, the pilot light never went out on my old water heater until it died. I sit here this morning waiting for the tank to heat as the pilot light is out yet again (fourth time this week) and took about 5 minutes to get it to light. Needless to say, this poor service and terrible inability to fix something they had a trainee install has lost them a loyal customer for good! Unless you want to be drained of money and take cold showers, my suggestion is to use another company.
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