I eat at the Middleton location a few times a month since I work nearby, and even when the line is out the door, you get what you want quickly and from competent individuals. This is definitely not what I experienced at the Sun Prairie location last night.
It was two hours til closing, so I'm not really sure why all four employees looked at me like i had just wrecked their evening by entering the store. There was one couple in there already eating and other than that, it was empty. I filled out my bag for a hummus sandwich and took it to the front. The girl who rang it up glared at me when I said hi to her. She gave me my total before I could even ask for chips and a drink, and seemed exasperated when I did so anyway. Well, I'm paid and getting my drink and waiting for four employees to make my sandwich - the only order in the restaurant. Folks, this took almost 20 minutes. For some hummus and veggies to be spread on some bread. 20 freaking minutes. I took it home and opened it to eat as I'm starving now. Not one single veggie. I had nearly every vegetable on my bag marked, and all I got was hummus on bread. No cheese. No dressings or sauces. No veggies. NOTHING. Four rude employees. 20 minutes waiting in an empty shop. Nothing on my sandwich. This place is awful and I will never return.