| rev:text
| - This was going to be a 4-5 star, seriously. I was logging on to make my payment and was thinking "I ought to give these guys a good review". I've been pretty satisfied with a vehicle I purchased there. Pretty reliable, free oil changes were prompt. OK I had a flat, but that can happen to a new car.
Anyway, they were upfront when I bought it, yes the price was at the high end (maybe more) but due to a divorce my credit was horrible and I needed a reliable car to get work and rebuild my credit. They are a good match for that situation (low down) if you have a job and can make payments. They also have a social media discount now.
So what's the problem? Well after several months of on-time online payments I find they sold the note on my vehicle to another company. Unfortunately, this company's payment processing is straight out of the 1990's. If you make an online payment with them they charge you six dollars!!! HUH?!?...$6?!?
Do the math ---if you have say 70 payments left on your note, that just added $420.00 to the cost of your car! Their answer? "Mail us a check and there is no charge." A check? Are you kidding? This is 2015 do most people even use checks anymore? Do they trust the post office? ...Well, I could do an online check...NOPE, six dollars for that too!
The worst part: In addition to this, all vehicles have an ignition interlock which cuts off the ignition if there is a late payment (or ANY payment issue).------ Listen guys, I bought from you because I need reliable transportation, not a crap shoot every time a payment (or processing error) is made.--------- So much for "we carry our own contracts".
If you think I'm over-reacting, I know 3 people that bought here and the 'cut-off' already happened to one of them, even though they already had a payment confirmation number. I sure don't need this when I'm running late for work, or worse, on a vacation. ;)
Anyway, I used to hand out their business cards, now I tell people to think twice. The sale of my note completely changed my mind. - I'm nervous every payday now. It's either mail something and verify and re-verify to be sure it was processed and received and my car will still start...or pay $6 for an electronic transaction that costs them pennies. It's both the cost and the principle I object to.---This sucks..
**ADDENDUM** You are now down to 1 star, EAS, as the worst has happened.. I paid my 6 bucks and made my second online payment to your new finance company on my payday yesterday (not due until today). And guess what...it wasn't credited.
I have the confirmation number, I can see the deduction from my bank account and still the interlock is buzzing like mad (the final warning that the vehicle will not start the next time unless your payment is credited).
So just call them, right? Wrong, finance company is only open M-F. So here I sit on a Saturday Night, never missed a payment and I have a 3500 LB Boat Anchor in the driveway until Monday Morning. I even had to arrange a ride to work. --- This sucks even worse. ---DON'T DO IT IF YOU NEED RELIABLE TRANSPORTATION!!!
----
Update, I made the current payment online. BUT just spent 30 minutes trying to reach them on the phone to 'send the signal" to give me PERMISSION to drive my car two more weeks. --It disconnected 6 times after 5 minute recordings with an error "TWT9" whatever that is. You can PAY online, but they still need to send the damn signal (phone call) or the car won't start!!!
C'mon guys I need to go to work tomorrow to make money to do this all over again in 2 weeks!!!
Once paid, NEVER AGAIN!!!
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