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  • A poor experience made worse by an arrogant manager/owner who clearly lacks an understanding of how to create a fine dining experience. Just a few of the incidents that transpired: 1. We were told 7 minutes before the kitchen closed that one of the mains we ordered was no longer available. 2. It took 62 minutes before our appetizer (oysters) were brought out. The manager/owner happened to be walking by our table approx. 45 mins after we ordered, and we asked if it was possible the kitchen had forgotten to process our order. She dismissed us, saying 'it takes time to shuk the oysters' (perhaps this woman did not understand that it does not take 45 minutes to shuk 12 oysters?) 3. We ordered champagne and caviar. The champagne came out first, and then, 75 MINUTES LATER, the Caviar arrived. Any fine dining resto understands that when a patron orders champagne and caviar together, they are intended to be SERVED together, not an hour apart. 4. The only main course we ordered took 2 full hours to arrive - and only happened after we asked the waiter to cancel the order and bring us the bill. 5. Another table voiced a concern to the manager/owner about the poor service and pacing, and her reaction was, 'This isn't fast food - it takes time' (I actually went to the other table to console the customer and explain that others in the dining room were equally annoyed) It was this last comment to the other table that motivated me to write this review. This woman seems to believe that her customers have never dined at top tier restaurants before; as if everyone in the room had only eaten at Pizza Pizza in the past. She didn't seem to have any clue that her customers were actually sophisticated foodies, nor did she care. Overall, this place ruined our night and we'll never go back. Nor should anyone else.
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