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  • We had the worst service that you could imagine. There were four couples of us that went to Chili's for a birthday celebration. We did the call ahead seating because of the group size. When we got there they admitted that they had received the call but forgot to put us on the list. We waited an hour to be seated. Then we ordered our meals and waited another hour for the food to be served. One meal was so cold that it was sent back. Another person ordered tortilla soup and it came without a spoon and there were no spoons in their silly paper bag that they put the silverware in. It took two requests for the spoon to be delivered. We ordered drinks and all were delivered except for one. it took 15 minutes to get it. The food was good which is the only thing good that I can say about our experience. Each couple was billed separately and the bills were messed up. That can be expected with four bills at one table so we corrected the waitress on each bill. The bills came back and we were billed for two drinks that we did not order or receive and for two hamburgers when only one was ordered. To make this long story shorter, one couple had their bill done correctly after sending it back once, another send theirs back twice, another sent it back 3 times and the last sent it back 4 times! before it was correct. We talked to the manager twice and he was useless. We didn't want any perks or free meals - just correct bills covering the food that was ordered and served. Needless to say, this restaurant lost four customers.
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