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  • I still love their classes and instructors at Tru.. The pricing and "customer service?".. Not so much. The front desk isn't on the same page, which is the major problem to me. It's gotten a lot worse as of late. One instance was, I called, stating my niece is an out of towner, and asked about the 7.00 week to try out the studio. They said, yes bring her in, sounds good. I get there and they wanted to charge me 30 for ONE DAY because she wasn't a local. That is not what they said on the phone that same day and I mentioned she doesn't live here. This week I was going to renew my plan with my CSN student ID and class schedule. I talked to someone on the phone AND through email about doing so and nothing was ever mentioned about having to be a full time student to take advantage of student pricing. Nobody is on the same page lately. They are about to open a ton more locations. Quality going a bit down if you ask me. I hope Tru doesn't get cocky. I really hope they stay humble and focus on quality, not quantity.. I don't know if it's going that route. Even though I've enjoyed the past year there, not sure I'll sign back up. Studios always get you in the door with great pricing and then they up it 20 or more a month or 200 or more a year on an annual membership.They tend to focus on getting new people in the door, but not customer retention! I thought this place would be different when it comes to that..
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