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| - My son took me shooting at Shooter's World on a Saturday afternoon -- this is the one on Cactus Rd. This facility is new and therefore very clean and updated. The selection of rentals is impressive. We came with a few guns of our own, and rented some others for fun. There are several targets available, some standard bulls-eye, others are silly and fun.
As we got checked-in we told the clerk (an older gentleman) what we had, and that we brought some ammo for some rentals (and showed him). He said that's fine. Got signed-in and checked-off. They require ear and eye protection, we had all that, but still glad they asked. Went to our stall and set up targets. The distance down range is adjustable and approximate.
Everything was great up to the point where we started shooting one of the rentals; a mini-14 .223 semi-auto house rifle that had some problems. Some ammo didn't fire and that didn't bother me too much, it's not their fault - they provided the ammo but obviously they didn't manufacture it. (We waited 10 seconds, then clear the dud). The gun was SOAKING WET with gun oil and would jam on every clip. We spoke to a young attendant about the constant jamming; he said "I just cleaned that gun myself, it should be good to go". Well, it kept jamming and one round the bullet was pushed into the casing - potentially dangerous! So we stopped using it. Another rental was a .22 rifle. It worked fine and as far as I'm concerned, that's all you need for an INDOOR range. ( A shooter's skill has nothing to do with caliber size.) Only issue was that the sights were WAY OFF. For a .22 it's kind-off okay because part of the sport is finding where it's off and making adjustments during aiming on the next shot, but these sights were about 8 to 10 inches off. They should have dialed these in closer than that. Again, not enough to be concerned about.
My main issue was when we were leaving -- we told the guy at the counter ( a different person from check-in) about the jamming problem with the .223. I told him I suspected the gun had too much cleaning oil and the added friction probably contributed to the jamming (I tried to be nice about it since he really didn't have anything to do with it). We showed him the casing with the bullet pushed in. He noticed it was a Remington round and proceed to BLAST us verbally that if the round went off we'd be buying them a new gun because it wasn't a house issued bullet. (Never-mind that we showed them our ammo before we rented and they said "okay")
The way I see it is we were just giving this young man some information about a problem with their product, yet he choose to get offended and treat us like we did something wrong. My son and I spent a little over an hour there and dropped a little over $160.
If you have a business with paying customers, the customer is KING. If we bring something to their attention, just take note of it and check it out, Don't bash the customer just for giving feedback. For as much as we spent, they should be thanking us for our business and hope we come back. With his attitude I don't care to come back at all - EVER.
So Shooter's World says that Remington ammo is inferior and should not be used. In that case, when we showed them they should have let us know in the beginning and not change their minds about it afterwards.
BTW, I will write Remington about this, let's see what they have to say.
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