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  • If I could put a negative -10 that would be my true rating for this place! I can not believe what I dealt with over the phone. If I wasn't in an office with 3 of my kids around me I would have been able to catch this women's name. With all that was going on I missed it. I first called to clear my son's insurance information that was on hold. I gave her my son's info and she said she would take car of it when she was done with a patient. Well we are in another office waiting for that to clear so after 5-10 mins I call back and the same lady answers. I inform her on our situation and that we need it cleared asap she talks over me and says we will get to it when we are done with our patients and hangs up the phone. The tone in her voice was so uncalled for and beyond unprofessional. I was so upset I called back and was able to speak with someone more helpful. Although she was nicer and was able to direct me to the original location I believe it was because she had to make up for her co-worker unprofessionalism. First off the reason why we didn't go through with this company on Pecos/Warmsprings was due to the lack of customer service. Not only due they lack personal service but even over the phone at the Pecos/Harmon location. I hope the management team that oversees these locations takes the time to re educate their staff on behavior it's one thing to lack in service it's another thing to disrespect clients. NEVER again will we be back!
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