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  • I went in for their fluff and fold service. My schedule has been very hectic so I thought I could rely on them to help me out, especially at over $1.6 per pound of clothes. I used the fluff and fold service 2 times. The first time, I was missing some pants. They agreed to refund me for the price of the pants in the form of store credit. So that forced me to go there again. The second time I used their service, I was returned a bag of clothes that was a mixture of mine and someone else's. I noticed this after I returned home, and promptly went back and returned the clothes that were not mine. I contacted the manager and he said he would have to call corporate about my situation. A few weeks later, I received a letter and a phone call from corporate. The letter stated that they watched video surveillance and saw the employee correctly separating my clothes from other clothes. The phone call stated that I must have come back and returned my OWN clothes because there is no way they could have messed up. They still refuse to refund me for any of my lost clothes or for their terrible service. Don't support this business please.
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