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  • Family of 5 (3 kids under 7) May 22-26:: I need this review to be read and passed on to EVERY SINGLE PERSON who works at this resort. We planned a long weekend getaway with our kids. This has always been our favorite place to stay...we long discovered this before children. After we discovered our daughter had multiple life threatening food allergies...we felt our options were pretty limited to just Disney---as they are the best at handling food allergies. I took a huge leap out of my comfort zone, as a parent to trust in Chef Eric and the entire staff at Gainey Ranch to have compassion and genuine care for my child....and I am so beyond blessed to share the experience we had. You have truly gained lifelong guests and many, many referrals for the rest of our life. 3 months before our stay..I was able to speak with Chef Eric personally. HE assured me he would make her stay enjoyable and told me how much he takes food allergies seriously. The week before our stay we spoke via email and assured me again of his understanding. Upon check in, we were greeted by Chef Eric and the restaurant managers and sou chefs. They asked what her allergies were, what she liked to eat and assured her a relaxing trip and most importantly , a safe trip. They shook her hand and at that moment .... I knew it would be okay. Every stop at a restaurant in the resort, poolside and even room service was taken SO seriously. Each person knew her by NAME (and not her label of allergies...) and knew her needs. She was able to eat whatever she wanted and for that, we thank you. For her to feel included, like her brothers and to not be limited ...is a HUGE thing for a child with food allergies. We had the most enjoyable family trip that we have ever had in a long time and we enjoyed the resort, the pool, the staff and most of all....the compassion and stand up, class act of every single staff member at the Gainey Ranch. Thank you SO very much for being amazing!
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