Got manicure and pedicure from Karen. She is a sweetheart! Love her! Not only did she do a good job, she is also very positive, patient, friendly and respectful. She told me this place has been here for 15 years, her good friend bought this shop a couple of months ago, there are a lot of improvements to be done to the shop, but they are working on it. I believe the negative reviews are for the older owner.