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http://www.openvoc.eu/poi#funnyReviews
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  • This office is such a joke. I spoke to Luis in October asking to cancel my life insurance. After putting me on hold and speaking to Life Company, he told me that it was canceled. Two months go by and I did not receive the check for the cash I accumulated for the savings account in my universal life plan and I was still being charged the monthly fee for my insurance. I assumed that it would take time for everything to process, but that was not the case. I called to follow up on things and was told that it had not been canceled and I would have to go to the office in order to do so. I made the 45 minute drive across town, but nothing was accomplished. They told me to contact my new insurance company and have them send in the paperwork. At this same visit, another agent walked up and said that another branch in Henderson (where I live) was going to be faxing paperwork for one of their clients. I found it odd that I was not offered this same courtesy. Anyway, I kept in contact with Atzimba regarding my cancellation. She kept giving me the run around about why my policy couldn't be canceled. So finally, I decided to take matters into my own hands. I called corporate on December 5. In one 30 minute phone call, I got my plan canceled and the check was delivered the next week. I find it crazy how people who do this for a living couldn't get this taken care of, but I could so quickly. Makes you wonder how ethical this branch really is...
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