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  • I hate to have to lower my rating, but sadly I must. The pizza is always good. Still was on this occasion. However, we had quite the long wait on my most recent visit. We were given a range for when our pizza would be ready and we arrived during that window. We waited until the time was up before asking what was going on. We were first told 5 more minutes. Then a bit later we were told that we were the next up. Then again a bit later we were told 8 more minutes. Seriously? So 20 minutes after the end of their window, we get our pizza. Any compensation for our wait? Nope. Just an I'm sorry. They could have at least offered us a coupon or a soda or something. Ridiculous. Similar situation occurred when my brother had gone with friends recently. Oh! Almost forgot. Ordering was a MAJOR pain. I would call and call and no one would pick up. Finally someone picks up and puts me on hold. Then hangs up on me. Call and call again. Then someone picks up and takes my order right away. *sigh* Much improvement is needed. But they are soon combining with the campustown location to serve only on Neil St. So we will see what happens.
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