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  • While there were some positives about Fortis, there were also issues which unfortunately led to my children being enrolled elsewhere. I understand (and appreciate) a family run business, if it is well run. I personally found the office staff (the wife/owner in particular) to be less than accommodating. Interactions and responses to inquiries regarding my children's classes were answered with attitude, as though she was doing me a favor by having availability when they did. The gym was closed frequently and classes cancelled whenever they had a family vacation. In just a few months there were at least 3 weekends one of my children was unable to attend class because it happened to be on a Saturday, when they most commonly would travel. That is not good business practice, a business should not close because you go on vacation. That is why you employee and train competent staff to back you up should you go on vacation. My other concern with the gym was its level of cleanliness. The sitting area for parents was gross, the floor was disgusting every week, the chairs were all old with rips and tears as though they'd been acquired from the bar next door after it closed down. The bathroom trashes were always full (even at 9 AM weekend classes when it was the very first set of classes for the day). I will give it 3 stars because my children enjoyed their coaches and had fun during class. Pricing was decent.
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