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  • I actually would give this place minus stars if I could. I went in to buy a new iMac., as it was right near my office.The sales people knew nothing about the products and just read the specs to me, as if I couldn't just read them myself. I chose my computer and went to pay. The sales associate tried to sell me an extended warranty. I insisted on a pamphlet which said clearly $168 for one year. He then proceeded to ask me to sign for monthly withdrawals on my Visa card at $29.99 per month for 3 years!! (I guess that he was hoping that I wouldn't notice) Next, I paid $99 to transfer my flies, etc from my old computer. They transferred the files, but forgot to transfer all my photos, which I only realized when I got home. Next I paid $39 to "set up" the computer, and asked for a few specifics, e.g., install Adobe, my Yahoo my main page, etc. When I got home, Adobe was not installed, they had set up the computer under another name (not my name), they put in a password but didn't tell me what it was, Yahoo was not my homepage etc. All I can say is that I regret having not gone directly to the Apple store, where I will have to go tomorrow to clean up this mess. Best Buy sales people do not know their products, they try to sell you an expensive extended warranty even when you think that you are buying something else and the "Geek Squad" repair and installation service is worse than useless... a waste of time and money.
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