Quite some time ago I brought my Oreck 21XL in for its service after Oreck had closed its locations in all of Las Vegas / Henderson. I told the woman at the counter that it needed its annual tune up which was suppose to be for 21 years from date of purchase. I showed her the paper copy showing my service records and she promptly told me that this is no longer covered under the warrantee because it hadn't seen service in well over a year. I tried to explain to her that I was not able to do bring the vacuum in because there were NO Oreck dealers in the entire valley although she would not listen and kept interrupting me stating that it wasn't serviced. I'm not sure which bothered me more her complete ignorance to the FACT if there is no service available it can not be serviced or her arrogance in not paying attention to fact. As a consumer I certainly do not need attitude when trying to have what should have been a warranteed item which they refused to honor !