I've been here a couple of times and have never had a problem.
Mornings, mon- fri, get pretty busy. Staff is friendly and helpful.
I've only had one incident at this location but it was handled perfectly.
I had ordered a mini frap with two of the breakfast sandwiches
My sandwiches came out but no drink. Understanding it was busy I waited a bit longer. Once i realized customers who came after me where getting their drink I went up and informed them that they might have forgotten about it.
They quickly apologized and got it out within seconds and the young man who took my order come up to me and apologized and handed me a gift card and said "next ones on us. Sorry about that"
It was great costumer service!