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  • I don't even think they deserve one star... I had an appointment and still had to wait 20 mins to be taken. When I finally got to the station she started taking my polish off, right in the middle of doing so she got up and left for about 5 mins. I like my nails flaired and that's how they were when I first walked in. She not only rushed while she was doing my nails but she did a horrible job!! My nails were not smooth, not flaired and I even showed her a picture of the design I wanted and it came out nothing like I wanted!! My heart's looked like drops of nail polish on my nails. Not mentioned when I paid it was a ridiculous amount of money for a fill, almost $40. I was EXTREMELY unhappy with how my nails looked. When asked why it was so expensive, I was told because of my design. My friend who went with me had way more details and rhinestones on her nails and paid less!! The following day I went to Highland nails and had them completely redo my nails!! I was EXTREMELY happy when I left!! Pink Lotus lost a customer who gets their nails done regularly to Highland!! I will NEVER go back or recommended to anyone!! You want excellent customer service, friendly staff, people who listen to how you want your nails done and not pay an arm an a leg... So to HIGHLAND NAILS ON RAINBOW AND WINDMILL INSIDE THE SMITH'S SHOPPING CENTER!!
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