Best piercing ever! The staff are friendly, they are extremely clean and the attention to detail is great. If you go for a piercing, ask for Becky or Ian. Becky is incredible and is extremely knowledgeable, and the environment is very clean. She is incredibly understanding and patient -- I had a bad reaction to one of my piercings, and she gave me all the time I needed to relax and recover.
As far as tattoos go, I can only say from second-hand experience. They are unbelievably amazing artists and they are in high demand. They have a huge stack of awards across the walls and it's clearly for good reason. The artists all get along and know each other well, they take good care of their stations, and they make sure that everything is sterile and safe. They are, as far as I can tell, well above both the City and Provincial standards for health and safety. I cannot say enough positive things about this shop -- you'd be foolish if you went anywhere else in the city!