The Whitby location is a hidden gem that rises to the top compared to the unfortunate norm that is over-crowded, under staffed and slow government services offices.
The biggest drawing card for this location is the fact they are open on Saturday.
Parking is free, easy access on the main floor and plenty of seating. Getting here is an easy exit off the 401 on Thickson Rd.
If you can live with the 10 day time to receive your passport then it gets delivered right to your door for free. Otherwise if you want express service then you need to pick it up in Scarborough. Good luck there.
For Saturday service, show up a minimum of 30 minutes early and you'll be within the first 40 people in line. If you do that you'll be out well under 1 hour and still have the rest of the day free.
I was really impressed that 10 minutes before opening they actually let is in and 3 staff started to issue numbers and let us sit down. There were already 8 employees at their stations and stated to call numbers promptly at 9am.
This location must be managed by a former private sector person as this level of customer service in government is unexpected.