Wow. The only agent in non preferred was s-l-o-w, untrained and unable to handle the customer transaction before her. As I stood in line waiting forever, three agents sat idly and smugly behind the preferred counter, chatting and doing no work whatsoever. When I asked one of them to help me, all I got was attitude, "we only handle preferred". I replied the sole individual behind the non preferred desk needed help as she clearly did not know what she was doing. This fell upon deaf ears until I said loudly, well since I'm not pre-paid nevermind I'll walk next door to Hertz. Only then did someone help me. (10/9, 4:30 pm, on the off chance management cares).