Called in last week to get a usual order we always make, a bone in ribeye cooked medium and a kids Mac and cheese meal. Up until last week we've never had any issues with this place. So anyways, they cooked my steak to hell so I politely called and made sure they took note of it and the girl offered to remake one for me to come pick it up..AGAIN. I declined as it was already late in the evening but said if I could do it next time, she agrees. Called in tonight for our usual order, again. The girl says that it was never noted, nor it was even mentioned to any of the staff what happened. I'm actually appalled that this happened tonight. Definitely not the service I was expecting from such a friendly place. I'll go elsewhere. Thanks.